Frequently Asked Questions
Everything you need to know about shopping with Thats So Fetch UK
How long does shipping take within the UK?
We offer Standard and Express shipping options. Standard delivery typically takes 2-3 business days, while Express delivery usually arrives the next working day if ordered before 2 PM GMT.
What is your return policy?
We want you to love your fit! You can return items for a store credit within 30 days of delivery, provided they are in original condition with tags attached and hygiene seals intact.
Do I have to pay for return shipping?
Yes, customers are responsible for the cost of return shipping. We recommend using a trackable service to ensure your parcel reaches our warehouse safely.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' options including Klarna and Clearpay.
How do I know what size to order?
Each product page features a specific size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the fabric description for stretch levels.
Can I change or cancel my order after it's placed?
Our warehouse team works fast to get your order out! Once an order is placed, we are usually unable to make changes or cancellations. Please double-check your address and cart items before checkout.